Q What are the shipment options and costs?
A 1). By air, sea or as the customer request. We have experience 2). Tracking number will be provided after sending out the goods.3). The shipment cost depends on the selected shipment method, based on the different weight, quantity,and size.
Q Where are your main markets?
A Our products are exported to more than 30 countries and regions in Europe, the Middle East, Asia, etc., and are well-known worldwide for their excellent quality.
Q Can you provide me your catalogue?
A Our factory can customize about all the bags, our product include trolley luggage, kid luggage,cosmetics caseand document boxes, etc. Please kindly tell me your contact information if you want the newest catalogue.
Q What’s your production lead time?
A Generally our production lead time is 45-65 days after sample/details are finalized. We can be flexible if you have specific request.
Q How to do if I can't reach your minimum order quantity?
A Do not worry about that. If you can't reach MOQ for each item, we suggest you refer to our goods in stock and group sourcing items. We also can send you the latest list of the prompt goods for your reference.These are also our hot selling items. You can get them in lower price and smaller quantity.
Q Can you accept customized logo?
A Surely, Custom logo can be made with silkscreen printing.
Q After-sales service/support ?
A This is our standard after-sales service process once any quality issues happened: Firstly contact with the Sales and customer service manager and tell them about the problems and send actual photos, then all our teams will discuss about it and must reply you within 8 hours about how to deal with the problems. Please help us provide more pictures and problem quantities,etc., so that we can better analyse how this problems come out. After-sales service team will give the solutions.
Q Can I visit your factory, and do you have a showroom ?
A We welcome you to visit our factory! Our factory is located in Xinhe Town Industrial Park, Wenling City, Taizhou City, Zhejiang Province. You can come by plane, get off at Huangyan Airport, and then take a train from Huangyan Airport to Wenling Station. It takes about 35 minutes by car from Wenling to our factory. , We can also pick you up at Wenling Station. Our factory has a showroom, welcome to visit.
Q How to connect you?
Q How can I trust you?
A Our company integrates mold design, mold making and luggage production. This type of business model helps quality control and cost savings which makes our prices more competitive.
Q What is the payment term?
A T/T or L/C available
T/T, 30% deposit, 70% balance before delivery.
L/C acceptable, but charge extra 1% of the contract amount.
Q How can I get samples?
A Customers in the live broadcast room can purchase a set of free samples per person, the freight is borne by the buyer, delivery time is 7-10 days
Q What is your minimum order? (MOQ)
A if have stock,one piece is okay. If don’t have stock,we will produce for you. Different item,different MOQ.
Q Can you guarantee your quality?
A Of course. We are the manufacture factory. More important, we put a high value on our reputation. Best quality is our principle all the time. You can be assured on our production completely.Attaching great importance to quality controlling , we check every step from raw material to the finished luggage suitcase one by one to make sure bags in good quality .
Q How is the package?
A Our packing is the Standard export carton packaging
We can provide our branded package. We have a professional packaging design department that can design your own brand package according to your requirements.
Attention the copy brand is forbidden.
Q Do you accept customized products?
A Yes, OEM and ODM are available for us, our R&D team work in this in this area since 1997.
We are specialized in OEM/OEM design which include the customized logo,color and packages
Q How quality is achieved
A In addition to functionality, reliability is factored into design of each product,Inward. Every piece of our products will be under strict and repeat tests before delivery.And representative inspector will be welcomed.
Q What is the custom HS code？
Q What is the Material of luggage？
A Modified PP material
This material is light, tough, chemical resistant, not easily deformed, and not easily mottled.
Q What is your main product range?
A zipper luggage, lock luggage, suitcase, kid luggage, makeup case, briefcase,folding luggage,folding shopping cart