-
Q What are the shipment options and costs?
A 1). By air, sea or as the customer request. We have experience 2). Tracking number will be provided after sending out the goods.3). The shipment cost depends on the selected shipment method, based on the different weight, quantity,and size.
-
Q Can you provide me your catalogue?
A Our factory can customize about all the bags, our product include trolley luggage, kid luggage,cosmetics caseand document boxes, etc. Please kindly tell me your contact information if you want the newest catalogue.
-
Q How to do if I can't reach your minimum order quantity?
A Do not worry about that. If you can't reach MOQ for each item, we suggest you refer to our goods in stock and group sourcing items. We also can send you the latest list of the prompt goods for your reference.These are also our hot selling items. You can get them in lower price and smaller quantity.
-
Q Can you accept customized logo?
A Surely, Custom logo can be made with silkscreen printing.
-
Q After-sales service/support ?
A This is our standard after-sales service process once any quality issues happened: Firstly contact with the Sales and customer service manager and tell them about the problems and send actual photos, then all our teams will discuss about it and must reply you within 8 hours about how to deal with the problems. Please help us provide more pictures and problem quantities,etc., so that we can better analyse how this problems come out. After-sales service team will give the solutions.
-
Q How to connect you?
-
Q How to order?
A confirm product,quantity ⇒contact us⇒get the total price⇒paid ⇒shipping⇒clearance⇒get your products
-
Q If outside of China(Mainland), must I pay customs duties, import taxes, VATS, etc...?
A Yes, customs fees, import taxes, and VAT may apply and not include in your order total cost. Please kindly know that we could not estimate your countries' import taxes. I would suggest you try a duty estimating website like Duty Calculator.
-
Q How do you make your price?
A We make the price according to our comprehensive costing. And our price will lower than the trade company because we are manufacture.You will get competitive price and better quality.
-
Q Can I have cheaper price?
A The price depends on the QTY of the goods you ordered
-
Q How to start the mass production?
A We start the production once we receive the 50% deposit. The balance will be asked after we finished the production.
-
Q How to pay?
A T/T or L/C available
T/T, 30% deposit, 70% balance before delivery.
L/C acceptable, but charge extra 1% of the contract amount.
-
Q When will I get my products after delivery?
A Sample delivery time is about 7-10 days. Container delivery time is about 35-40 days.
-
Q How will you deliver the products?
A We can deliver by express, by sea, by air or at you request.
